User Data Deletion Policy

Effective Date: 15 November 2024

At FindItCreative.com, we are committed to protecting your privacy and ensuring that your personal data is handled in compliance with applicable laws. This User Data Deletion Policy outlines how and when we delete user data and the rights you have in relation to your personal data.

1. Scope of the Policy

This policy applies to all users of FindItCreative.com who provide personal data, whether through creating an account, engaging with our services, or otherwise interacting with our website and products.

2. Types of Personal Data Collected

We collect and process various types of personal data, including but not limited to:

  • Account Information: Name, email address, username, contact information.
  • Usage Data: IP addresses, browser type, browsing behavior on the website, and interaction with our services.
  • Transaction Data: Payment details, billing information, and history of service purchases.
  • Other Information: Any additional information users voluntarily provide through contact forms, surveys, or customer support interactions.

3. User Rights

As a user, you have the following rights in relation to your personal data:

  • Right to Access: You can request access to the personal data we hold about you.
  • Right to Rectification: You can request corrections to any inaccurate or incomplete personal data we hold.
  • Right to Erasure (Right to Be Forgotten): You can request that we delete your personal data under certain circumstances, as detailed below.
  • Right to Object: You can object to certain types of data processing, such as for marketing purposes.

4. Requesting Data Deletion

Users can request the deletion of their personal data by contacting our support team at [simon.p.clayson@gmail.com] or using the designated tool in your account settings (if applicable). We will respond to such requests in a timely manner and in accordance with applicable laws.

5. Data Deletion Process

Once we receive a request for data deletion, we will:

  • Verify the Request: Confirm your identity to ensure that the request is legitimate and made by the account holder or authorized party.
  • Delete Data: If the request meets the criteria for deletion, we will delete your personal data from our active systems, unless retention is required for legal, accounting, or regulatory purposes.
  • Retain Data for Legal Reasons: We may retain certain personal data in our backups or archives for a period of time as required by law or to resolve disputes, enforce our agreements, or protect our legal interests.

6. Exceptions to Data Deletion

While we will make every effort to comply with deletion requests, there are certain exceptions where we may be required to retain personal data, including:

  • Legal Obligations: If retention is required to comply with a legal obligation or regulatory requirement.
  • Contractual Necessity: If data is necessary to fulfill contractual obligations or provide services.
  • Security or Fraud Prevention: If retention is required for the prevention or investigation of fraud, abuse, or illegal activities.

7. Retention Periods

We retain user data only for as long as necessary to fulfill the purposes for which it was collected, including legal, regulatory, and business purposes. Once the data is no longer needed, it will be securely deleted.

  • Account Information: Retained as long as the user maintains an account. If the account is deleted, data is generally deleted within [30] days, subject to the exceptions mentioned.
  • Transaction Data: Retained for [X] years to comply with financial and tax regulations.
  • Usage Data: Retained for a limited period to improve our services, typically [X] months or years, after which it is anonymized or deleted.

8. Security of Data

We take reasonable steps to protect your personal data from unauthorized access, alteration, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Changes to the Policy

FindItCreative.com reserves the right to update this User Data Deletion Policy at any time. If we make significant changes, we will notify users by posting a notice on our website or by email. The updated policy will be effective immediately upon posting.

10. Contact Information

If you have any questions or concerns about this policy, or if you wish to request data deletion, please contact us at:

FindItCreative.com
Email: [simon.p.clayson@gmail.com]
Website: [www.finditcreative.com]